We are committed to including and improving access for Aboriginal people and follow the guidance set out to work with and support Aboriginal and Torres Strait Islander peoples.
The Framework (referenced above) commits us to:
- Deliver our services in inclusive ways so that external and internal barriers to Aboriginal inclusion are eliminated.
- Six Action Areas identified in this framework are integrated into our policies
Continuous quality improvement:
Our commitment to offering a quality service is articulated in the Information Package. We offer clients the opportunity to provide feedback to us using a range of methods – email, phone, online form and paper formats.
Our feedback monitoring processes state that we must (1) document all feedback received; (2) make a difference between an issue to be rectified and a compliment; (3) use this to improve our processes. Based on the action taken by our service we advise the clients and thank them for the time taken to offer a suggestion, complaint or compliment.
If a complaint is received it is tracked via our Complaints register in preparation for reporting to the NDIS Commission and Disability Commissioner annually.
If an incident is registered it is managed as per our Incident Management policy, including reporting online, in our register and as part of our annual reporting obligations.
The Quality Management System in place includes Feedback Form, Continuous Improvement Register and Annual Quality Report.
We are a registered provider of services to people with a disability under the National Disability Insurance Scheme (NDIS).